Claims with Glatfelter
We’re here for you and your clients.
In a difficult moment, the right support and communication can make all the difference. We’re proud to partner with agents to give clients the service they need in the moments that matter most.
File a Claim:
Email completed loss reports to claims@glatfelters.com, fax to 717.747.7051.
In the event of an after-hours emergency, please contact Glatfelter Claims Management at 800.233.1957 for assistance.
Property Loss Claim
To file a claim please gather:
- Policy Number
- Date and Time
- Insured Name, Address and Phone Number
- Location of Loss
- Type of Loss
- Report Number
- Name of Police or Fire Department
General Liability Claim
To file a claim please gather:
- Policy Number
- Date and Time
- Insured Name, Address and Phone Number
- Location of Occurrence
- Description of Occurrence
- Name of Authority Contacted
- Injured Name, Address and Phone Number
- Type of Liability
- Witnesses Information
Auto Loss Claim
To file a claim please gather:
- Policy Number
- Date and Time
- Insured Name, Address and Phone Number
- Location of Accident
- Description of Accident
- Name of Authority Contacted
- Report Number
- Policy Information
- Insured Vehicle Information
- Property Damage Information
- Information of Injured Party
- Information on Passengers or Witness
Workers' Compensation Claim
For Workers’ Comp claims, we ask that you contact AIG’s claims department at 877.399.6442. Please refer to these instructions when filing a claim.
Important reminders for your clients:
- If their claim involves an automobile accident or crime, they should record the name of the police department and the number of the police report.
- They should not divulge information to anyone other than the assigned claim handler or their authorized representative.
- In the event that a lawsuit is filed, they should contact you immediately and provide copies of the suit papers.
"The Glatfelter associates that I work with in underwriting and marketing and claims [are] just top notch. I’ve worked with a number of different companies and a number of different lines and they are really top of the list. I commend them on their understanding of this segment of the business."